Terms and Conditions

This information applies to all products sold on SaltStrong.com, which is owned and operated by Salt Strong, LLC.

Hours of Operation

Salt Strong, LLC is open Monday – Friday 9:00 a.m. to 5:00 p.m. Eastern
We close for all government observed holidays
The Salt Strong brick and mortar tackle store is located at 1505 S. Lake Shipp Drive, Winter Haven, FL 33880

Insider Club Membership CancelLation & Refund Policy

The Salt Strong Insider Fishing Club is a subscription plan service. We offer the absolute best guarantee in the fishing industry. Annual plans come with a 365-day 100% satisfaction guarantee for the first year & the monthly plan gets a 30-day 100% satisfaction guarantee.

For annual plans, the 100% guarantee is only good for the 1st year (first 365 days of your membership). After the 1st year, it goes to a 30 day money-back guarantee.

If the refund is requested within 60-days after purchase, the refund will be applied to the card that you used for the order within 5 business days. If a refund is requested over 60-days after purchase, then the refund can take up to 2 weeks because you’ll likely have to be refunded via a check sent in a letter by the US Post Office.

To start the cancellation process of you Insider membership, follow the steps below:

Complete the REQUIRED online cancellation form: www.saltstrong.com/cancel. Note: if you do not complete the form, your cancellation request will not be processed
Our customer service team will receive the request and email you with the cancellation confirmation

Important Notes About Membership Refunds:

Limitation: You may get only 1 (ONE) refund for the Insider Club membership dues… any future orders for the Insider Club after a refund has been granted are non-refundable.

Lifetime Membership: To raise money for building new features for the Insider Club platform, we sometimes offer limited time specials to get a Lifetime membership with just 1 purchase. And since this money is used to fund specific operations, it does not come with a money back option.

Gift Packages: If you received a free Gift package for joining the Insider Club annual plan and ask for a refund within the first 3-months (aka – only joining to get free gifts), we’ll deduct the price of the gifts from your refund or send you a prepaid return label to return the gifts for getting the full refund of the Insider dues. If the value of the Insider Welcome Gift is $100 or over, the first year of membership dues do not qualify for a refund.

If you received a free Gift package for joining the Insider Club $9.97 monthly plan and ask for a refund within the first month (aka – only joining to get free gifts), if the value of the Insider Welcome Gift(s) are $9.97 or over, refunds would not be processed until after the retail value of the gifts has been recovered. For example, if the retail value of the gift is $24.95, a refund for one month’s billing would only occur if cancellation is requested after the start of the 4th month.

Any questions, just sent an email to fish@saltstrong.com.

Returns and Exchanges for Salt Strong Fishing Courses

The Salt Strong Courses are all structured online video-based courses that cover everything you need to know to master the topic of each course. They all come with a 100% satisfaction guarantee for an entire 365-days so that you have plenty of time to implement the tactics and strategies that you learn.

If the refund is requested within 60-days after purchase, the refund will be applied to the card that you used for the order within 5 business days. If a refund is requested over 60-days after purchase, then you’ll be paid your full refund via a check sent in a letter by the US Post Office which can take up to 2 weeks.

To claim your refund, just send an email to fish@saltstrong.com saying that you would like to get a refund. Just let us know what email you used for the order along with which course you would like refuned, and we’ll follow-up with you to confirm that it was received.

Any questions, just sent an email to fish@saltstrong.com.

Returns and Exchanges for Salt Strong Insider Club Gear

We’re so confident that our gear is the strongest on the market that we offer a 30 day 100% satisfaction guarantee on all Salt Strong Gear allowing you get get a free exchange or a return for a full refund in the event you somehow feel that it can’t keep up with your saltiest of adventures.
You must first notify our support department via an online return request form submission, an e-mail or call (contact info is shown below) within 30 days from your original purchase date. Once complete, you’ll receive directions on where to send the exchange item.
You have Thirty (30) Days from the date of the original purchase to request an exchange or a return. Any exchange/return requests received after the Thirty (30) Day time limit will not be recognized.
Once an exchange item is received, the exchange/refund process will be processed.
Important Notes:
- Given the long exchange period, there can be no guarantee that the specific gear is still available. If the gear in question is no longer available, you’ll receive credit towards another Salt Strong product up to the base cost of your original purchase.

To request a refund or exchange, just sent an email to fish@saltstrong.com and let us know what order you’re referring to and how you would like us to do and we’ll be quick to respond to you.

Text Marketing

By consenting to Salt Strong’s SMS marketing, you agree to receive recurring text notifications, text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, text HELP to the number you received the messages from. You can also email us at fish@saltstrong.com for more information.

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us. You can see our Privacy Policy https://www.saltstrong.com/privacy-policy/ to determine how we collect and use your personal information.

Special Offers

Salt Strong will at times offer special deals consisting of lures that are either free of charge or just $0.01. These are only allowed on a 1 per household basis for each of the offers.

So even if any 2nd, 3rd, or more orders to the same email address or physical address gets completed, the special offer will not be sent out since it was already claimed for that household.