Your Dream Operations Job (In The Fishing Industry) Is Waiting For You…

This is what you have been looking for…

An exciting, fun, challenging, and creative atmosphere to develop your leadership skills and rise to the top of one of the world’s best careers: Head of Operations.

It’s a dream job for anyone who’s ever thought about leading an online subscription and e-commerce team for a living – with great pay, potential to move into the COO role, and a chance to show the world how great you are.

Plus, you’ll be working with competitive, intelligent people all committed to uniting friends and families through fishing.

We are a Florida-based fishing company with the largest online saltwater fishing club in America.

We specialize in serving our 50,000+ “Insider” members through fishing education, e-commerce tackle sales, and a family-like community of anglers from all kinds of different skill levels.

We’re looking for a talented operations person to manage, lead, grow, and inspire our customer service, customer success, e-commerce, and shipping/fulfillment team.

Someone who loves removing roadblocks, who’s constantly looking for more efficient ways to do things, and who loves building systems and people.

Experience in the subscription or membership business is important – along with creativity, leadership, a strong work ethic, and a talent for simplifying systems and processes.

This position reports directly to the CEO with the potential to grow into a COO role in the future. 

Great jobs like this come along once in a lifetime.

Don’t let this one slip by.

Send me an email with a video of you explaining why you would be the best fit for this role along with your resume.

Please email your resume and link to your video to joe@saltstrong.com with the subject line, Head of Operations.

What You Will Do In This Role:

Salt Strong is seeking a creative, strategic thinking, process-oriented, and visionary Head of Operations to run our Insider membership experience, customer service, and tackle fulfillment. 

This role calls for a hands-on leader who can oversee all elements of operations. The ideal candidate will have had a successful track record in similar situations and must have experience in a subscription or membership-based company.

This position reports directly to the CEO with the potential to grow into a COO role in the future. 

Essential Job Duties:

As a Salt Strong Operations Manager, your day-to-day responsibilities would look as follows:

• Oversee and coordinate the day-to-day operations of customer service, customer success, and tackle fulfillment processes
• Create a world-class operation whereby Salt Strong is recognized as the industry leader in creating WOW to our members 
• Create processes that minimize manual steps, eliminate inefficiencies, and increase documented processes
• Leverage technology whereas it makes sense 
• Take ownership of our documented Operating System
• Create process documentation for all processes in the division
• Oversee fishing tackle inventory control and accuracy, including tracking, replenishment, forecasting, and optimization to prevent stockouts 
• Collaboration with marketing and sales team
• Spearhead cost reductions (internal and external) to increase margins
• Hire and manage the operations team 
• Supervise, train, and provide direction to staff ensuring they have the necessary resources and support to perform their tasks effectively. 
• Optimize teammates’ performance by ensuring the right responsibilities fit
• Define and track key performance indicators to measure the team’s performance and identify areas for improvement
• Responsible for the Winter Haven, FL facility, ensuring theft prevention, security, and preventing damage

Requirements For Success:

• Required minimum 3+ years in leadership roles with experience in managing operations of an online-based company selling memberships and e-commerce
• Experience in supervising teams as well as direct reports
• Excellent leadership and team management skills
• Strengths in recruiting, interviewing, hiring and managing team members
• Experience in customer service and customer success
• Experience with cycle counting, forecasting and planning
• Advanced Excel knowledge
• Ability to manage multiple projects, while staying course to the overall strategic plan
• Ability to solve problems – dealing with whatever challenges that occur
• Hands-on leader, not afraid of joining in as required
• Track record of meeting goals, creating and executing new strategies and tactics resulting in high growth
• Ability to adapt due to changes resulting from growth and evolution of the company and the general business environment
• Ability to ensure all team members remain compliant with OSHA, state, local and governmental regulations

What We Are Offering You:

• Competitive salary and opportunity for growth
• 401k matching at 100% for the first 3% 
• Long Term Disability
• Short Term Disability
• Life Insurance
• Vision Insurance
• Dental Insurance
• A fun, family-first team

Position Type:

Full-Time Salary Employee 

REMOTE (work from home) with the ability to Commute a few times per month to Winter Haven, Florida office (at a minimum)

Salary Range:

$90,000+ per year based on experience

About Salt Strong:

As the largest saltwater fishing club in America with a burning desire to help our “Insider” members save time and money. We offer a fast-paced, growing, family-focused, tech-forward environment where ownership, accountability, and passion for winning as a team are essential. As a team, we’re constantly pushing ourselves to improve, to create new innovations, and we believe great ideas come from lots of different places and team members.

Our Core Beliefs:

Create WOW
Fail Forward
Family First
ALL IN
Have FUN

THE MISSION OF SALT STRONG:

To Unite Friends & Families
To Serve Fishermen
To Honor God & Jesus Christ In Everything We Do

THE SALT STRONG VISION:

To create the most trusted saltwater fishing community in America.

HOW TO APPLY:

If you think you might be a fit for this job, please do the following steps:

Send an email to joe@saltstrong.com with the subject line “Head of Operations” along with the following information:

Attach your resume and a short video link letting me know why you are the best fit for this role on our team.

Make sure to let me know the best phone number to contact you.

Note: All inquiries, emails, and resumes will remain 100% CONFIDENTIAL.

We will contact you about any next steps.